At Forensix, we’re focused on developing and delivering workplace training for the real world. Training developed in consultation with you, to meet your needs.
Our specialist workplace trainers determine your training needs and develop programs specific for both your organisation and your industry. We don’t roll out ‘off the shelf’ training because we believe each organisation, each industry, each participant is different and has different needs.
Below are some of our most popular courses
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This very popular course focuses on staff who have contact with the public, stakeholders and customers. It has been specifically designed to help people deal with those who are aggressive, anger or just difficult. The course teaches real-world skills and techniques to keep staff safe and gain voluntary compliance.
Situational Awareness is a concept applied to the ongoing risk assessment of safety and danger. In an environment where unpredictability is common, recognising threats and having plans to deal with them can often be the difference between life and death.
This popular one-day program introduces participants to the concept of situational awareness, and why it is so important.
This training has been designed specifically for managers, supervisors and team leaders who may be responsible for planning, initiating and conducting workplace investigations. Participants will learn the key concepts of conducting fair, objective and unbiased investigations into workplace misconduct and breaches of policy.
Body Worn Cameras (BWC) play an essential role in any modern investigation or compliance professional’s job. This workshop will equip participants with the appropriate legislative and policy knowledge of BWC’s and their use. It also focuses on ensuring effective verbal and non-verbal communication skills.
Our approach
We’ll find out what you need, what your problems/issues are and your objectives. We’ll give you options and outline all the key learning objectives for your specialised program. Training not just to ‘tick the box’ but to deliver real skills to your employees.
Once your enquiry is received, our Training Manager will meet with you (in person or via phone) and obtain details about your organisation, staff and your specific objectives. From there we’ll
- Provide a training proposal, including learning objectives, training length and costs
- Organise appropriate training dates
- Start gathering company specific information, particularly identified issues, experiences and problems
Once the training is scheduled, we’ll maintain communication with you. Participants will be provided with comprehensive workbooks (specific for you organisation) and other relevant material. At the completion of the training, we’ll provide you with a detailed report on feedback.
We invite you to look at our range of workplace-specific courses that can all be developed to suit your needs.
Workplace Investigation Fundamentals
This two-day workshop has been designed specifically for managers, supervisors and team leaders who may be responsible for planning, initiating and conducting workplace investigations. Participants will learn the key concepts of conducting fair, objective and unbiased investigations into workplace misconduct and breaches of policy.
Workplace investigations are a specialist area with specific requirements, both procedurally and legally. The ability to conduct procedurally fair and transparent investigations into employee misconduct is essential to ensure compliance with the Fair Work Act, industrial legislation and your company’s own policies and procedures. Additionally, OHS/WHS considerations are a key factor in mitigating risk.
Participants will learn:
- Understanding HR & workplace investigations
- Different types of internal investigations
- Initiating and effective investigation planning
- Taking statements and collecting evidence
- Effective investigative interviewing
- The importance of procedural fairness
- Analysis, findings and investigation report writing
Robbery Awareness and prevention
This workshop has been designed specifically for customer service, compliance and investigative personnel who are exposed to clients that can sometimes pose risks. Participants will learn the traits and skills to recognise threats and keep themselves and their colleagues’ safe.
Client aggression and unpredictable behaviour is on the increase. Would you like your staff to have the skills and traits to recognise threats and minimize the risk of harm?
Unfortunately, the risk of robbery and violence offences against staff is higher in organisations that provide services, such as local government compliance officers, Centrelink staff and those industries where emotion and money are part of their business. It is more important than ever for employers to review personal security risk and to provide high-risk employees with appropriate training.
Participants will learn:
- Situational Awareness for service professionals
- Managing Aggressive and Difficult subjects
- Types of threats and emergencies
- How to apply preventative robbery and violence management methods
- What to do in the event of a violent incident
- Crime scene preservation and being a good witness
- Dealing with the trauma
Investigation Fundamentals
Investigation fundamentals can be developed as a one- or two-day program that introduces participants to the investigative process, including the key concepts of
- Planning an investigation
- Conducting an investigation
- Finalising an investigation
Investigation methodology is a key feature of this course that can be applied to any investigation (including workplace investigations, private investigations, government compliance).
Participants will learn:
- When and why an investigation needs to take place
- How to initiate an investigation, including preliminary enquiry
- Planning an investigation, including resources and methodology (including factual and surveillance techniques)
- Interviewing and gathering evidence
- Report writing
Investigative Interviewing
This interviewing program can be developed as a one or two day course that addressed the interviewing needs of participants with respect to both witnesses, complainants (victims) and persons of interest (suspects).
The investigative interviewing course utilises the PEACE Model of interviewing, a renowned interviewing method used across both law enforcement and the private sector across the world.
Participants will learn:
- How to manage witnesses and their information
- The psychology of witness evidence
- How to effectively take a witness statement and facilitate witness recall
- The PEACE Model of interviewing and how it is used
- To put into practice learnt methodology in real life scenarios designed to optimise the learning experience
Giving Evidence
This half day workshop introduces participants to the role of a being a witness in court (or before an administrative tribunal). It has been specifically designed to address the needs of compliance officers across all fields and all industries, including relevant government departments.
Giving evidence in a court or tribunal is the ultimate test of an investigator’s job, and a task that can be both daunting and stressful for an officer. More importantly, it is a test of an investigator’s professionalism, integrity and competence. The success of failure of a prosecution can be dependent on the quality of evidence given. This workshop prepares participants to give evidence competently and includes scenario-based methods to add practicality and increase confidence.
Participants will learn:
- An understanding of the court/tribunal system and the role of an investigator
- How to effectively managing witnesses through the court process
- The role of experts
- Techniques and methods to give competent evidence in court
- Practical skills and exercises to improve confidence
Preparing a brief of evidence (including report writing)
This half day workshop introduces participants to the process of putting a brief of evidence together, once an investigation is finalised. The course is an ideal accompaniment to the ‘giving evidence’ workshop.’
Participants will gather the relevant skills and knowledge required to identify and analyse evidence, write reports and elementise offences.
Elementisation
This half day workshop goes perfectly with ‘Preparing a brief of evidence’ and introduces participants to the concept of elementisation and its usefulness to investigators.
This session shows students how to break the elements of an offence (or breach) down, determine the ‘proofs’ and establish relevant evidence. It also develops skills in research and analysis.
Soft skills Courses
Training Forensix can develop and deliver a large range of soft skill courses dependent on your needs. All of these courses can be specifically tailored to your
- Problem/issue at hand (usually following an investigation where needs are identified),
- As a result of another identified training need, or
- As part of your training strategy
Our Soft Skills Library
Administrative Office Procedures
Administrative Support
Adult Learning – Mental Skills
Adult Learning – Physical Skills
Anger Management
Appreciative Inquiry
Archiving and Records Management
Assertiveness And Self-Confidence
Attention Management
Basic Bookkeeping
Being A Likeable Boss
Body Language Basics
Budgets And Financial Reports
Business Acumen
Business Ethics
Business Etiquette
Business Succession Planning
Business Writing
Call Center Training
Change Management
Civility In The Workplace
(view sample course material)
Coaching And Mentoring
Coaching Salespeople
Collaborative Business Writing
Communication Strategies
Conducting Annual Employee Reviews
Conflict Resolution
Contact Center Training
Contract Management
Creating a Great Webinar
Creative Problem Solving
Crisis Management
Critical Thinking
Customer Service
Customer Support
Cyber Security
Delivering Constructive Criticism
Developing a Lunch and Learn
Developing Corporate Behavior
Developing Creativity
Developing New Managers
Digital Citizenship
Emotional Intelligence
Employee Motivation
Employee Onboarding
Employee Recognition
Employee Recruitment
Employee Termination Processes
Entrepreneurship
Event Planning
Executive and Personal Assistants
Facilitation Skills
Generation Gaps
Goal Setting and Getting Things Done
Handling a Difficult Customer
Health and Wellness at Work
High Performance Teams Inside the Company
High Performance Teams Remote Workforce
Hiring Strategies
Human Resource Management
Improving Mindfulness
Improving Self-Awareness
In Person Sales
Increasing Your Happiness
Internet Marketing Fundamentals
Interpersonal Skills
Job Search Skills
Knowledge Management
Leadership And Influence
Lean Process And Six Sigma
Life Coaching Essentials
Manager Management
Managing Personal Finances
Managing Workplace Anxiety
Marketing Basics
Measuring Results From Training
Media And Public Relations
Meeting Management
Middle Manager
Millennial Onboarding
mLearning Essentials
Motivating Your Sales Team
Multi-Level Marketing
Negotiation Skills
Networking Outside the Company
Networking Within the Company
Office Politics For Managers
Organizational Skills
Overcoming Sales Objections
Performance Management
Personal Branding
Personal Productivity
Presentation Skills
Project Management
Proposal Writing
Prospecting and Lead Generation
Public Speaking
Risk Assessment and Management
Safety In The Workplace
Sales Fundamentals
Self-Leadership
Servant Leadership
Social Intelligence
Social Learning
Social Media In The Workplace
Social Media Marketing
Stress Management
Supervising Others
Supply Chain Management
Taking Initiative
Talent Management
Team Building For Managers
Team Building Through Chemistry
Teamwork And Team Building
Telephone Etiquette
Telework And Telecommuting
Ten Soft Skills You Need
The Cloud and Business
Time Management
(view sample course material)
Top 10 Sales Secrets
Trade Show Staff Training
Train-The-Trainer
Universal Safety Practices
Virtual Team Building And Management
Women in Leadership
Work-Life Balance
Workplace Diversity
Workplace Harassment
Workplace Violence
The Five Behaviours of a Cohesive Team
Is an assessment-based learning experience that helps people discover what it takes to build a high-performing team. Bringing together everyone’s personalities and preferences to develop a cohesive, productive team takes work, but the payoff can be huge – for your people, the team, and the organisation.
The single most untapped competitive advantage is teamwork. To gain this advantage, teams must:
- Trust one another
- Engage in Conflict around ideas
- Commit to decisions
- Hold one another Accountable
- Focus on achieving collective Results
Based on The New York Times best-selling book, The Five Dysfunctions of a Team by Patrick Lencioni.
Everything DiSC – Work of Leaders
Using the framework of Vision, Alignment and Execution, work of leaders encourages leaders to understand their own leadership behaviours and how they impact their effectiveness. Rich, compelling narrative adds depth to the data and strong visuals support the learning process by illustrating key messages. This is classroom training that uses online pre-work, engaging facilitations with contemporary video, and online follow-up to create a personalised learning experience. Based on best practice, Work of Leaders connects to real-world demands, generating powerful conversations that provide a clear path for action.
